Plan and billing

The base plan is $99/month, with an annual option that bills once a year. On the annual plan, DeskOps emails you 15 to 30 days before each renewal with the amount, the renewal date and how to cancel. The price shown in Settings comes from your live subscription, so if you were given a different rate that is the number you will see there. The public page is /pricing.

Your setup answers stay saved on this device. Return to checkout opens the checkout already started for your business; finish there, then return to setup. If the payment is still processing, use Check payment again here instead of starting another payment. If that checkout has expired, Start checkout again opens a fresh one. A return from checkout alone does not confirm payment.

At signup, the price is shown before you enter your card in Stripe Checkout. DeskOps starts with a 14-day trial and $0 due today. On the monthly plan, the first $99 charge is on day 15. Cancel before the trial ends to avoid that charge. Annual and promotional pricing is shown at signup.

Card details are handled by Stripe's own portal — DeskOps never sees or stores the card number. Plan & billing shows the card on file by its brand, last four digits and expiry; when there is no card it says so and offers to add one, which opens the same portal.

Receipts for your DeskOps subscription live in that portal, including the charges for any add-ons you buy from the Add-ons page — Stripe also emails a receipt when you buy one. They are separate from the invoices you send your own customers, which are on Get Paid.

Cancelling ends the renewal; your data stays until you actually delete the account. Active DeskOps recurring contracts issue invoices until your access ends, then stop. If you reactivate, their missed invoices are issued once per cycle. Contracts on your own Stripe account keep billing there until you cancel them in Get Paid → Contracts. If you want the data gone as well, that is Settings → Data & privacy on a computer, or Settings → Data & privacy on your phone — and export first.

For up to 7 days after the first failed payment, DeskOps keeps working and a past-due banner says how many days of access are left. After that, the app shows a reactivate screen instead of your pages until the card is fixed. Your data is kept the whole time; nothing is deleted because a card bounced. Fix the card in the billing portal and access comes back.

Add-ons is owner-only. Monthly add-ons are prorated and can be removed any time. Cash forecast, Ad Integrations, Business report and AI Partner Email are included in DeskOps, so there is nothing to buy for them. Deep links land on a specific add-on, for example /add-ons?tab=addons#third-bank.

Cash forecast, Ad Integrations, Business report and AI Partner Email are included in DeskOps at $99/month, with no separate feature charge. Email includes campaigns and follow-up sequences; Des uses your assists. Optional paid extras remain: Third Bank Connection, $5 a month: two banks are included, and this adds a third (its balance updates weekly). Additional Business, $39 a month each: a second business with its own books, customers and tax position under the same login, and the Businesses page to see them together. Additional Team Seat, $9 a month each, added automatically when a team member accepts an invite (the bookkeeper is free). AI Partner Voice Calls, $20 for a pack of five phone calls with Des, no subscription. Texting is not a DeskOps add-on: TextDesk is its own product with its own subscription, and connects to your DeskOps business when you have both.

An assist is a small, fixed slice of AI work, measured by what the work actually cost rather than counted one-for-one: most things use less than one assist, and a deep question to Des usually uses about 5–10. Boost's Plan pane (Storage on the phone) says about how many questions to Des your plan covers and lists what used your assists. The base plan includes 750 assists a month and 8 GB of storage; Plus, $19 a month, adds 1,000 assists (1,750 total) and brings storage to 30 GB, and Pro, $39 a month, adds 1,500 assists (2,250 total) and brings storage to 64 GB. The month runs from your billing day to the same day next month, even on a yearly plan. Unused assists do not roll over. Texting work for your customers is covered by TextDesk's own plan and never counts as assists.

DeskOps tells you first: at 90% of your included assists you get one note in the app and one email, with the date your month resets. After that, what happens is your choice. With extras on, the default, Des keeps going and each extra assist is 3¢ — $30 per 1,000, prorated as you use them, added to your next bill — up to the monthly limit on extras you set, $10 unless you change it. If your account is moving from an earlier rate, Boost shows your current rate and the scheduled renewal date. Your current period keeps its rate; increases receive at least 30 days of written notice. With extras off, or once that limit is reached, Des pauses until your month resets and a pop-up says the exact day. Nothing is ever cut off mid-task, everything that is not AI keeps working, and Help still answers how-to questions about DeskOps. Use past the allowance is counted once a day, so anything used in a month's last hours, after that day's count, is never billed.

Yes. Extra assists are on by default so Des never stops in a busy month, and you are in control of them: turn the switch off and nothing past your included assists is ever charged — when they are used, Des pauses until your month resets and everything else keeps working. Leave it on and set a monthly limit on extras — $10 unless you choose another amount — and extras stop there. You can change either any time, and turning extras back on returns the limit you had. Only the owner sees this switch; anyone else on your team who meets a pause is told the day Des is back, and you get one short email about it.

8 GB of storage is included in DeskOps. There are two packs: Plus, $19 a month, brings your storage to 30 GB and adds 1,000 assists (1,750 total); Pro, $39 a month, brings it to 64 GB and adds 1,500 assists (2,250 total). A pack replaces the one you have rather than stacking on it. Photos, attachments and exported PDFs all draw from the same pool, and anything above your storage bills at $1 per GB for that cycle.

Ad Integrations are included in DeskOps, with no separate purchase to connect Google Ads in Connections. Meta Ads also connects from Settings with the read-only ads_read permission, with no separate purchase; DeskOps reads ad accounts and reporting and never edits a campaign.

Each extra business is $39/month and gets its own books, customers and tax position under the same login. It brings the Businesses page with it, which rolls the businesses up into one view. Businesses only appears once you have more than one.

Cash forecast, Ad Integrations, Business report and AI Partner Email are included in DeskOps, so there is no separate add-on to cancel. If an older bill lists one of them, ask support to review that charge.

For a paid extra such as an additional business:

Removing an add-on takes effect right away, and the unused part of the month comes back to you as a prorated credit on your next bill. Your books are not touched: removing an add-on never deletes a transaction, a customer or an invoice, and adding it back turns the feature back on. Removing the Third Bank Connection pauses your newest bank that is not your main bank — it stops syncing and keeps every transaction it brought in — and DeskOps emails you when it pauses.

Fourteen days, nothing due today. A card is saved securely through Stripe at signup so nothing interrupts you when the trial ends: 14 days after you sign up, the stored card is charged and the subscription simply continues. Cancel before then and nothing is charged. Add-ons are separate and are bought from Boost when you want them.

One screen, three promises, no dark patterns. Cancel yourself in two clicks — no phone call, no email, no retention interview, no notice period. Take everything with you: every customer, payment, invoice, quote, job, expense and text exports as CSV any time, including for ninety days after you cancel. Your number is yours: if you have a texting line, nothing releases it automatically when you cancel; ask, and the port-out or release starts within five business days, and if we are late our team is alerted — you never have to chase it. Cancelling ends the renewal; deleting the account is a separate step in Settings → Data & privacy.

Your allowance refreshes on your billing day every month, even on an annual plan. Unused assists do not roll over. Most things use less than one assist. A deep question usually uses about 5–10; the base allowance covers about 100 deep questions, or a mix of questions and other work. At 3¢ per extra assist, a typical extra deep question costs about 21¢ (about 15–30¢ for 5–10 assists). No single action counts more than 50 assists; DeskOps covers the excess without using your allowance or adding to your bill. The monthly reset date refreshes your allowance; a separately labelled price-change date changes only the rate on extra assists, after notice.