When something looks wrong

Sign-in is a six-digit code emailed to you, and everyone signs in at the same address — ops.intelliflowcommunications.com. If the code does not arrive: check spam, then Resend code (it waits a minute between sends). An owner chose a password at signup, and a team member may have set one when they joined; after the second resend the screen offers that route, so nobody with a password is stuck waiting on email. A code that says expired was typed after a newer one was sent — use the latest email.

Google sign-in may not be available yet — if the sign-in screen does not show Continue with Google, use the emailed code. When it does show, pick the Google account whose email your DeskOps business already uses and you land in your business, the same as with the emailed code. Signing in with Google never creates a business. If no DeskOps business uses the email Google gives us, DeskOps says which email that was, creates nothing, and offers to sign you in with the email your business does use. New businesses start on our website. A team member picks the Google account for the email they were invited at, because an invite only opens for its own address. The six-digit emailed code always works as well.

After a long stretch without a tap or a keystroke, DeskOps asks whether you are still there and gives you twenty seconds to say so before it signs you out — an unattended screen in a shared office should not stay open on your books. Signing back in is the same six-digit code. Nothing you saved is lost by the sign-out; a form you were in the middle of is.

A tab or a home-screen app that has been open for days can be running a build from before the last release. DeskOps checks for that on its own and offers a one-tap refresh when your copy is behind. If a page goes blank or a button does nothing after a reload, that is a bug — open Help and email support from there, so the page you were on comes with the message.

Compare the same business, date range and kind of figure first. Revenue, cash collected and unpaid invoices measure different things. Taxable profit can differ from profit in your books because Taxes applies tax deductions and adjustments. A missing or stale connection can also leave records incomplete — check how fresh the connection row is. If matching figures still disagree, check for a deposit that is a processor payout rather than a sale, or an expense in a category that changes the margin, then flag the number. The flag beside a number sends us the figure exactly as it was rendered, with the window it claimed to cover, so nobody has to describe it — and nothing about the number goes anywhere except to us.

DeskOps matches a payment that arrives from two places — a processor and your books, a processor and the bank, or your books and the bank — and keeps one. A payment you logged by hand can merge with the same payment arriving from a connection only when the two agree on the customer and the exact cents within three days and nothing disproves it; a different check or reference number keeps them apart. When you log a payment that looks like one already there, Money warns you on the spot and offers Delete Manual Entry or Keep Both — a name alone is never enough to merge. If you find a pair later, delete the hand-logged row on Money ("Delete this transaction?"); only the owner can delete a money record, and a synced row you delete does not come back on the next sync. Bank deposits that are processor payouts are already excluded from revenue, so they are not the double you are looking for.

Start with the address on the customer's record — a bounce almost always means a typo or a mailbox that no longer exists, and the invoice or quote will say Email bounced. Then check the customer's spam folder; email from a business they have not heard from before lands there more often than it should. AI Partner Email is included in DeskOps and lets you verify your own sending domain in Connections → Email on a computer, or Settings → Email settings on a phone. A customer who marked you as spam cannot be sent a quote or a review request again — that is their decision, not a setting — so call them.

A pay link does not expire. If an email client cut or wrapped an unpaid invoice's link, send that invoice again; the new email carries the full link. If the page says the invoice was cancelled, there is nothing to pay and DeskOps will refuse to resend it. Review the cancellation with the customer; create a new invoice only if money is still owed. A paid invoice opens as a receipt, never a second charge. An invoice sent for check or cash shows your payment instructions instead of an online Pay button. To offer online payment on a future send, check your Stripe connection in Connections; reconnect it if DeskOps reports it has stopped working.

Message support sends from inside DeskOps: pick what it is about, say what happened, and you get a reference number on the spot. It includes the page you were on and your business, so you don't have to explain where you were. Email support opens your mail app instead, with the same details filled in. Send feedback is for the smaller things — a screen that looks off, an idea — and records which page you were on. Live service status is public at /status. If your mail app does not open, the same screen shows the address to copy. A person replies within one business day — and the same day, weekends included, if you can’t sign in, a customer can’t pay you, or a money number looks wrong. There is no phone line.