When something looks wrong · Numbers
The customer says the pay link does not work
ComputerOpen Get Paid, then open the invoice and check its status, send an unpaid invoice again if its link was cut.
PhoneOpen Get Paid, then the invoice and check its status, then send again only if it is still payable.
A pay link does not expire. If an email client cut or wrapped an unpaid invoice's link, send that invoice again; the new email carries the full link. If the page says the invoice was cancelled, there is nothing to pay and DeskOps will refuse to resend it. Review the cancellation with the customer; create a new invoice only if money is still owed. A paid invoice opens as a receipt, never a second charge. An invoice sent for check or cash shows your payment instructions instead of an online Pay button. To offer online payment on a future send, check your Stripe connection in Connections; reconnect it if DeskOps reports it has stopped working.