When something looks wrong · Reaching a person
How do I report a bug or get a person?
Message support sends from inside DeskOps: pick what it is about, say what happened, and you get a reference number on the spot. It includes the page you were on and your business, so you don't have to explain where you were. Email support opens your mail app instead, with the same details filled in. Send feedback is for the smaller things — a screen that looks off, an idea — and records which page you were on. Live service status is public at /status. If your mail app does not open, the same screen shows the address to copy. A person replies within one business day — and the same day, weekends included, if you can’t sign in, a customer can’t pay you, or a money number looks wrong. There is no phone line.