When something looks wrong · Numbers
The customer says they never got my email
Computeropen the invoice or quote — a bounce shows on it as Email bounced; Emails, then Sent also lists each message and marks any that could not be delivered.
PhoneOpen Get Paid, the invoice or quote; Emails, then Sent.
Start with the address on the customer's record — a bounce almost always means a typo or a mailbox that no longer exists, and the invoice or quote will say Email bounced. Then check the customer's spam folder; email from a business they have not heard from before lands there more often than it should. AI Partner Email is included in DeskOps and lets you verify your own sending domain in Connections → Email on a computer, or Settings → Email settings on a phone. A customer who marked you as spam cannot be sent a quote or a review request again — that is their decision, not a setting — so call them.