Getting paid · Invoices
How do I void an invoice?
ComputerOpen Get Paid, then open the invoice and Void (a draft says Discard draft instead).
PhoneOpen Get Paid, then the invoice, Manage and Void invoice (a draft says Discard draft).
Voiding keeps the invoice in your records with its number, marked void, so numbering stays continuous and nothing disappears from history. If the invoice had been sent, the customer gets an Invoice cancelled email so they do not pay it. An invoice with any payment recorded on it — even part of the total — cannot be voided: undo the recorded payment or refund it first. A Square invoice is voided in Square, not from DeskOps. A draft that was never sent is simply discarded. If the invoice's month is already closed, that month stays exactly as it was closed and the void is booked on today's date instead.