Getting paid · Invoices
How do I refund a payment?
ComputerOpen Get Paid, then open the paid invoice. Refund, full or partial.
PhoneOpen Get Paid, then the invoice and Refund.
A refund issued from DeskOps goes back to the card or bank the customer paid with, through Stripe, the customer gets a short refund notice by email, and the platform fee on that portion is refunded to you in proportion. A partial refund leaves the invoice showing what was kept and what went back; a second partial refund is allowed. The Money page and your tax position pick the refund up as a negative, so revenue is never overstated. A refund you issue inside your Stripe dashboard instead of DeskOps still reaches DeskOps, but the platform fee may not come back on its own — tell support and it is put right.