How do I refund a payment?

A refund issued from DeskOps goes back to the card or bank the customer paid with, through Stripe. If the invoice has a customer email, they get a short refund notice. Card payments carry no DeskOps fee; for a bank (ACH) payment that carried one, the DeskOps fee on the refunded portion comes back to you in proportion. A payment taken through Square is refunded in Square, not from DeskOps, and the refund then comes into DeskOps. Cash or a check you hand back yourself; Record a refund books it. A partial refund leaves the invoice showing what was kept and what went back; a second partial refund is allowed. The Money page and your tax position pick the refund up as a negative, so revenue is never overstated. A refund you issue inside your Stripe dashboard instead of DeskOps still reaches DeskOps, but the platform fee may not come back on its own — tell support and it is put right.