What happens when my text replies are paused?

Your text replies pause when this month's included texts are used up and automatic top-up is off. A notice on your TextDesk home, your Usage page and the DeskOps Texts page says exactly when they resume, in your business's time: the month resets at the end of the last day of the month. While replies are paused, customers' texts still arrive and are kept, anyone who texts STOP is still opted out, HELP is still answered, and calls still ring through if you set that up. The AI simply does not reply, and no missed-call text goes out. Turn automatic top-up on and replies resume straight away; each $10 adds about 12 more conversations, charged to your card on file with a receipt. You get a heads-up email at 90% and another the moment replies pause. Nothing is ever charged while top-up is off.