Schedule and crew · What the customer hears
What happens if I move or cancel a booked visit?
ComputerOpen Jobs, then Calendar and drag the visit to its new time, or open it, then Edit, cancel or delete, then cancel the job.
PhoneOpen Jobs, then Calendar, the visit and change the time, or Edit, cancel or delete, then cancel the job.
If the customer was already given a time, moving the visit sends them the new one with an updated calendar invite, and cancelling tells them so nobody waits in for a crew that is not coming. Both go out regardless of the reminders switch — a business that stops sending reminders still owes the correction to someone it gave a time to. A visit nobody was ever told about sends nothing.