Schedule and crew · What the customer hears
What happens if I move or cancel a booked visit?
ComputerOpen Schedule, then drag the visit to its new time, or open it and cancel.
PhoneOpen Schedule, then the visit and change the time, or cancel.
If the customer was already given a time, moving the visit sends them the new one with an updated calendar invite, and cancelling tells them so nobody waits in for a crew that is not coming. Both go out regardless of the reminders switch — a business that stops sending reminders still owes the correction to someone it gave a time to. A visit nobody was ever told about sends nothing.