Schedule and crew · What the customer hears
Does the customer get a reminder before the visit?
ComputerOpen Jobs, then Calendar and the Customer reminders switch in the tray.
PhoneOpen Jobs, then Calendar, same switch.
Only if you turn customer reminders on. Then the customer gets one note the day before, with the arrival window and who is coming. It goes by text when a TextDesk line is connected to the business, and by email otherwise; a text that cannot be sent falls back to email in the same run. The Communications screen shows which of the two your business is using right now.