What reminders go out on an unpaid invoice?

For invoices DeskOps sends, it chases automatically on a fixed ladder: a note three days before the due date, one on the due date, then reminders at three, seven and fourteen days overdue. Five in total, then it stops. An invoice that lives on Stripe's or Square's own invoice page gets up to three past-due reminders instead, a week apart. Each email carries the Pay link. On a computer the invoice doesn't list past reminders; on a phone, Activity shows the last one and the count. An invoice that is paid, voided or marked paid drops off the ladder at once. Automatic reminders wait while a payment is processing or being checked. They resume after a failed payment’s hold clears; unreadable status waits for the next run. Reminders are about a bill, not marketing, so a customer who unsubscribed from your campaigns still receives them. If the invoice email bounced, the invoice says so — Email bounced — which is your cue to fix the address or call. The Communications screen lists this ladder alongside everything else DeskOps sends for you.