What happens when a customer accepts a quote online?

The customer opens the quote from their email and taps Accept & sign; their typed name is an ESIGN Act signature stored with the quote. They are emailed their signed copy (with a Notice of Cancellation when one applies). Your “Quote accepted” email lists any duty DeskOps can't do for you. What happens next is your choice under "When they accept". With a jobs board, the default books an undated job: it shows on the jobs board and on Home under "Needs a date", and you invoice from the job or the quote when the work is done. Without a board, the option reads "Invoice it when the work is done". With a deposit, that choice is replaced by Bill the balance: the deposit invoice is issued at acceptance and the balance follows when the job is done (or once the deposit is paid, if you chose that). "Create and email the invoice right away" sends the customer straight to the Pay link. Those two show Converted. A customer can decline with a reason, and opening the quote marks it viewed.