Emails · The page
Where do customers' replies to my emails go?
ComputerOpen Emails in the sidebar under Overview, then Inbox.
PhoneOpen Emails in the Menu tab, then Inbox.
When a customer answers an invoice, quote, receipt, reminder or appointment email DeskOps sent for you, the reply lands in your Inbox in Emails. That is on every plan, with or without the Email add-on. You read it there and write your answer; nothing goes out until you press Send, and DeskOps never answers a customer on its own. Campaigns and follow-up emails are what the Email add-on adds.