How do I email one customer?

Question

Accepted Answer

On a computer: Customers → open the customer → Email (under Send & follow up).

On your phone: Customers → tap the customer → Email.

Email opens DeskOps's own composer with that customer already chosen, so you only write the subject and the message. Nothing goes out until you press Send. The email then shows on the customer's record under Last contact, with whether it was sent, so you can find it again later. A customer with no address on file shows Add an email instead, which opens their Email field.