Emails · The page
Can I see whether a customer opened my email?
ComputerOpen Emails in the sidebar under Marketing, then the Sent tab.
PhoneMenu, then Emails and the Sent tab.
No — DeskOps does not track whether a customer opened an email, so there is no "opened" or "read" mark to look for. What the Sent tab does show is the record of what went out on your behalf, and it marks any message that could not be delivered (a bounced or rejected address, for example) so you know to reach that customer another way. The surest sign a customer read your email is a reply: replies land in Inbox, next to Sent. The Sent tab and campaigns come with DeskOps, with no separate Email charge. This is customer email rather than your personal mailbox, so what you see is the trail for your business, not everything in your inbox.