Customers · The list

What happens to lifetime spend when a duplicate payment is corrected?

ComputerOpen Customers, then the customer.
PhoneOpen Customers, then the customer.

When DeskOps marks two records as the same payment, only the retained payment belongs in lifetime spend. It refreshes customer totals after the correction, including when a removed duplicate is restored or a correction is undone. This changes how the payment is counted; it does not charge or refund a card. If the refresh fails, the scheduled reconciliation remains a backstop, so a stale total still needs investigation.