Customers · The list
What happens to lifetime spend when a duplicate payment is corrected?
When DeskOps marks two records as the same payment, only the retained payment belongs in lifetime spend. It refreshes customer totals after the correction, including when a removed duplicate is restored or a correction is undone. This changes how the payment is counted; it does not charge or refund a card. If the refresh fails, the scheduled reconciliation remains a backstop, so a stale total still needs investigation.