Make Des yoursIn Ask Des

In Ask Des

Set the tone

The gear at the top of Ask Des sets the nickname, the tone and the bluntness. Or say “stop telling me that” in the chat.

DeskOps — Ask Des, a fresh chatExample screen

Start here · On a computer

  1. 1Ask Des

the gear icon in the top right of the page opens AI Settings — nickname; tone (Default, Sharp, Warm, Analytical or Casual); and bluntness (Default, Straight, Balanced or Soften). /assistant?openAiSettings=1 opens it directly.

On your phone: the same gear in the Ask Des header, and Settings → Des & voice carries the voice side.

Worth knowingTurn bluntness up; you are paying for a straight answer.

The full answer in the docs

In Settings

Give Des your own documents

What Des knows takes your price book and terms so Des answers from them. It accepts .md or .txt files up to 4 MB, so a PDF has to be saved as text first.

DeskOps — Settings › Knowledge baseExample screen

Start here · On a computer

  1. 1Settings
  2. 2What Des knows

A PDF attached in the chat is read for that conversation; What Des knows is what Des remembers every time.

The full answer in the docs

In Add-ons

What Des costs

Your allowance resets each billing day; unused assists do not carry over. Most things use under one assist, and we warn you at 90%. Extras cost 3¢ each up to your limit; switch them off anytime.

Start here · On a computer

  1. 1Add-ons

Plan shows the assists used this month and the day they reset.

On your phone: Menu → Add-ons → Plan.

The full answer in the docs

Ready to do this with your own business?

Upload three things as text: your price sheet, your warranty, the scope you use most.