Give the crew their dayIn Jobs and the schedule
In Jobs and the schedule
What a technician sees
My Jobs shows a technician their next stop, the address, and two buttons: On my way and Done. They never see the money pages.
Example screenWhere it is · On a computer
My Jobs in the sidebar — shown to every seat except the owner; a Technician or 1099 Contractor also gets Jobs, whose Calendar shows only their own jobs.
On your phone: My Jobs on the bottom rail — a Technician's or 1099 Contractor's rail is My Jobs, Jobs, Ask Des and Menu.
In Jobs
What On my way sends
A message that the crew is coming, with the arrival estimate they pick and a page the customer can watch. It goes only when the button is pressed.
Example screenStart here · On a computer
- 1Jobs
- 2Calendar
- 3Open the visit
- 4On my way
On your phone: My Jobs → On my way on the next stop.
In Team
Log hours against a job
Team → Log Hours records the person, the date, the hours and the job they were on. Labour logged against a job becomes part of that job’s cost.
Example screenStart here · On a computer
- 1Team
- 2Log hours
pick the person, the date, the hours and, if you like, the job they were on. The button appears once someone on the team has an Hourly Rate pay rule.
On your phone: Team → Log hours (shown once someone has an Hourly Rate pay rule).
Worth knowingLog hours the same day; labour is the cost everyone forgets to attach.
Want to look at your own?
Invite the crew as Technicians and stop texting addresses.