Merge two records for one personIn Customers

In Customers

Answer the “same person?” notice

When two records look like one person, a notice at the top of Customers asks. Say “same person” and their payments move onto one record.

DeskOps — CustomersExample screen

Start here · On a computer

  1. 1Customers

the notice at the top of the list, shown only when DeskOps has found a pair worth asking about. Suppliers: Expenses, then Review duplicates.

On your phone: Customers → the same notice.

The full answer in the docs

Ready to do this with your own business?

Answer the notice when it appears; DeskOps will not guess for you.