Find a customer and their historyIn Your customers

In Your customers

Find or add a customer

Customers is in the sidebar. Everyone who has paid you through a connected processor is already there, once; a new customer is added from the same page.

DeskOps — CustomersExample screen

Where it is · On a computer

Customers in the sidebar under Overview. /customers?new=1 opens the page with the new-customer form already open.

On your phone: Customers in the Menu tab, or use the Menu tab's search and pick Add customer.

Worth knowingYou do not need to import a spreadsheet on day one — a connected processor brings customers in with their history.

The full answer in the docs

In Customers

Read their record

A record holds lifetime spend, every payment, where they came from, private notes, the properties you work at, and their invoices, quotes and jobs.

DeskOps — A customer’s recordExample screen

Start here · On a computer

  1. 1Customers
  2. 2the customer

The full answer in the docs

In Customers

Change their details

Open the customer and edit in place — phone, email, address, notes and tags. Connections often arrive without a phone number.

DeskOps — A customer’s recordExample screen

Start here · On a computer

  1. 1Customers
  2. 2open the customer
  3. 3edit their details inline

On your phone: Customers → the customer → edit.

The full answer in the docs

In Customers

Show them a statement

Statement on the customer’s record lists every payment and refund with a running balance — the page to open when someone says they already paid.

DeskOps — A customer’s recordExample screen

Start here · On a computer

  1. 1Customers
  2. 2the customer
  3. 3Statement

The full answer in the docs

Ready to do this with your own business?

Add the phone number and the gate code the first time you talk; that is what makes the next visit smooth.